Refund policy
Last updated: 01.02.2026
Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please review our return and refund policy below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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The item must be returned in its original packaging
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Proof of purchase (order number or receipt) is required
To initiate a return, please contact us at millioncaps.store@gmail.com.
Returns sent without prior authorization will not be accepted.
Non-returnable items
The following items are not eligible for return:
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Gift cards
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Items marked as Final Sale
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Personalized or custom-made products
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Items damaged due to misuse or normal wear and tear
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Please allow 5–10 business days for the refund to appear, depending on your payment provider
Original shipping costs are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).
Damaged, defective, or incorrect items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:
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Your order number
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Clear photos or videos showing the issue
We will arrange a replacement or a full refund at no additional cost.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.
Return shipping
Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a trackable shipping service. We are not responsible for returns lost in transit.
Contact us
If you have any questions about our Return & Refund Policy, please contact us:
Email: millioncaps.store@gmail.com
Business name: MillionCaps